DDMS provides its managed programs with guidelines and technical assistance through a comprehensive support system. This system, highlighted by a detailed set of policies and procedures, is used as a guide by the facility or program. Each program has the flexibility to develop operating procedures which customize the basic DDMS system to meet specific needs better.
The quality management system, a method of significantly improving operations in managed programs, comprises an internal and external monitoring system with technical assistance and follow-up processes.
The services provided by DDMS are characterized by open and honest communication with owners, regulatory agencies, advocacy groups, families and responsible parties.